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BW Mechanical
Home
About Us
Our Work
Testimonials
FAQ
Contact Us
Client Portal
Service Map
Privacy Policy
Terms of Service
More
  • Home
  • About Us
  • Our Work
  • Testimonials
  • FAQ
  • Contact Us
  • Client Portal
  • Service Map
  • Privacy Policy
  • Terms of Service
  • Home
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  • Our Work
  • Testimonials
  • FAQ
  • Contact Us
  • Client Portal
  • Service Map
  • Privacy Policy
  • Terms of Service

Privacy Policy

Privacy Policy


Effective Date: September 18, 2026
Last Updated: September 18, 2026


BW Mechanical (“BW Mechanical,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with our business, website, services, and text messaging communications.


BW Mechanical
PO Box 149
Holden, ME 04429
Phone: 207-595-8322
Email: service@bw-mechanical.com


We may collect personal information that you voluntarily provide to us when requesting service, scheduling an appointment, requesting a quote, communicating with our team, submitting a website form, making a payment, or otherwise doing business with BW Mechanical.

Information we may collect includes:

  • Name
  • Business or organization name
  • Service and billing addresses
  • Telephone number
  • Email address
  • Billing and payment-related information
  • Service history
  • Equipment and property information relevant to services we provide
  • Appointment and scheduling information
  • Communications with our team, including email and SMS/text messages
  • Information submitted through our website, Jobber, or other service platforms

We may also collect limited technical information through our website, such as IP address, browser type, device information, and website usage information where applicable.


BW Mechanical may use personal information to:

  • Schedule, confirm, and manage service appointments
  • Provide HVAC/R, electrical, maintenance, repair, installation, and related services
  • Prepare and send estimates, quotes, invoices, receipts, and other service documents
  • Communicate regarding appointments, technician arrival times, scheduling changes, service updates, and completed work
  • Respond to customer questions and support requests
  • Maintain service and customer records
  • Process payments
  • Send administrative and account-related communications
  • Send SMS/text messages when customers have provided consent to receive them
  • Improve our services and customer experience
  • Comply with applicable legal and regulatory requirements


When you provide your mobile phone number and consent to receive text messages from BW Mechanical, we may use that number to communicate with you regarding our services.

Messages may include, but are not limited to:

  • Appointment confirmations and reminders
  • Scheduling and rescheduling communications
  • Technician arrival or service updates
  • Estimates and quote notifications
  • Invoice and payment notifications
  • Service follow-ups
  • Customer support communications
  • Other service-related or account-related information

Message frequency varies depending on your interactions and services with BW Mechanical. Message and data rates may apply.

You may opt out of receiving SMS/text messages at any time by replying STOP to a message from BW Mechanical. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.

For assistance regarding text messages, reply HELP or contact BW Mechanical at 207-595-8322 or service@bw-mechanical.com.

Consent to receive SMS/text messages is not a condition of purchasing goods or services from BW Mechanical.


BW Mechanical does not sell, rent, or share mobile phone numbers, SMS consent information, or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

Information related to SMS consent and text messaging may be shared only with service providers that assist us in delivering our communications and operating our business, such as Jobber and telecommunications providers, when necessary to provide messaging services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties for their marketing purposes.


BW Mechanical may share personal information with trusted third-party service providers when reasonably necessary to operate our business or provide services to you.

These providers may include:

  • Customer relationship and field service management platforms, including Jobber
  • Payment processors
  • Accounting and billing providers
  • Website and technology providers
  • Telecommunications and messaging providers
  • Contractors or service partners when necessary to complete requested services
  • Professional advisors where appropriate

These providers may receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information if required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, or property of BW Mechanical, our customers, employees, or others.

We do not sell customer personal information.


BW Mechanical uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Customer information may be stored within secure business systems and third-party service platforms used to operate our business. Access to customer information is limited to employees, contractors, and service providers who require access for legitimate business purposes.

No electronic storage or transmission system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security.


We retain customer information for as long as reasonably necessary to provide services, maintain business and service records, satisfy accounting or legal obligations, resolve disputes, and enforce agreements.

Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable record-retention obligations.


You may contact BW Mechanical to:

  • Request access to certain personal information we maintain about you
  • Request corrections to inaccurate contact information
  • Update your communication preferences
  • Request deletion of information where applicable and legally permitted
  • Opt out of SMS/text communications
  • Ask questions regarding how your information is used

To make a privacy request, contact us at [Business Email Address] or [Business Phone Number].

Please note that we may need to retain certain information for legitimate business, accounting, contractual, safety, or legal purposes even after a deletion request.


BW Mechanical may use third-party platforms and services, including Jobber, to manage customer information, appointments, estimates, invoices, payments, and communications.

Those providers may process information according to their own privacy policies and contractual obligations. BW Mechanical is not responsible for the privacy practices of third-party websites or services that we do not control.


BW Mechanical may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised.


If you have questions about this Privacy Policy or BW Mechanical's privacy practices, please contact:

BW Mechanical

PO Box 149

Holden, ME 04429

Phone: 207-595-8322

Email: service@bw-mechanical.com


Copyright © 2025 BW Mechanical - All Rights Reserved.

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